Frequently asked Questions
When will I get my order?
We aim to ship all orders within 3 working days. You'll receive a shipping confirmation email with tracking details as soon as your order is on its way. Delivery times vary depending on your location - see our Shipping & Returns page for full details.
What is the return policy?
Not happy with your purchase? You can return unused skis within 14 days for a full refund. Return postage is the customer's responsibility.
How are products restored?
We partner with trusted local ski shops to inspect and service every pair before listing - checking bases, edges, topsheets, and binding function, and noting any wear honestly in each listing. Our UK partner is [name]. We only sell skis we'd be happy to use ourselves.
How much does shipping cost?
Shipping is calculated at checkout based on your location and order size, so you'll always know the cost before paying. UK shipping for one pair of skis is typically around £[X]. International orders may incur additional shipping costs and import duties, which are the customer's responsibility.
Can I sell my second-hand skis to MountainLoop?
Yes - we're always looking for high-quality skis and bindings to purchase. Get in touch at contact@mountain-loop.com with details of what you'd like to sell, and we'll take it from there.
Do I need to get my bindings checked before I ski?
Yes - we strongly recommend having bindings professionally checked and calibrated to your own weight, ability, and boot size before first use. This is standard practice for any second-hand ski setup, not just ours, since your DIN (release) setting needs to match you personally, not the previous owner. Read our full guide to bindings and DIN settings for more detail.
What if my order arrives damaged?
While every pair is carefully packaged and inspected before dispatch, please get in touch at contact@mountain-loop.com within 7 days of delivery if anything arrives damaged or not as described. Include a few photos and your order number, and we'll sort out a replacement or refund.
How is condition graded?
Every ski is graded honestly based on its base, edge, and topsheet condition:
- Brand New – Never used
- Excellent – Minimal use, strong edges and base, close to new
- Very Good – Light cosmetic wear, fully functional, lots of life left
- Good – Visible use, structurally sound, great value
Cosmetic wear (topsheet scuffs or scratches) doesn't affect performance - it's simply reflected in the price. Full details are always listed on each product page. Read more in our guide to buying second-hand skis.